How happy are they? Assessing patron satisfaction in reference delivery through a continuous, brief survey

Marissa Bischoff, B. Wages & C. Robb

The reference librarian, ISSN 1541-1117, Vol. 62, n. 3-4, 2021, p. 145-164

Right-sizing proactive chat reference service using trigger time

Laura Costello & Amy Kimura

The reference librarian, ISSN 1541-1117, Vol. 62, n. 3-4, 2021, p. 193-206

Closing the loop: building a culture of assessment in academic libraries

Holt Zaugg, y otros

Journal of library administration, ISSN 1540-3564, Vol. 62, n. 2, 2022, p. 266-273

Capturing the big picture. Academic library instruction across an institution

Navroop Gill, Elena Springall

Journal of information literacy, ISSN 1750-5968, Vol. 15, n. 3, 2021, p. 134-142

Ana R. Pacios, Fátima García López Ana M. Morales García

Métodos de información, ISSN 1134-2838, Vol. 12, n. 22, 2021, p. 58-85

Prototype cataloging interface based on the IFLA Library Reference Model (LRM). Part 2: usability evaluation

Mihela Pauman Budanović, Maja Žumer

Cataloging & classification quarterly, ISSN 1544-4554, Vol. 59, n. 7, 2021

Ana R. Pacios, Fátima García López Ana M. Morales García

Métodos de información, ISSN 1134-2838, Vol. 12, n. 22, 2021, p. 58-85

Topic Modeling as a Tool for Analyzing Library Chat Transcripts.

HyunSeung Koh, Mark Fienup

Information technology and libraries, ISSN 2163-5226, Vol. 40, n. 3, 2021

Expanding and Improving Our Library’s Virtual Chat Service. Discovering Best Practices When Demand Increases.

Parker Fruehan, Diana Hellyar

Information technology and libraries, ISSN 2163-5226, Vol. 40, n. 3, 2021

Streamlined Workflow Analysis Using Swim Lanes

Janetta Waterhouse

Technical services quarterly, ISSN 1555-3337, Vol. 38, n. 3, 2021, p. 207-235